Customer Testimonials
James Thomas was extremely helpful and made the experience very easy and smooth. I appreciated his help.
To my disbelief, a RAV 4 was available for purchase. Rutut Shah reviewed all the bells and whistles of the RAV4 & allowed me to test drive the automobile. With his input, I was convinced the RAV 4 was the automobile I wanted. He is a valuable asset to your dealership.
Whenever I come I deal with Charles Carter. He is a great example of what customer service should be. He’s knowledgeable and always pleasant eager to help and explain.
Quick and timely service. They are always a pleasure to work with. I will go back.
Spitzer Toyota was able to find me what I was looking for (a new Tacoma with a manual transmission) where my local dealership couldn't. My salesman Matt Baum was knowledgeable of the vehicle and it's features, updated me of the trucks progress during the allocation process, and even offered to come in on his day off to complete the sale. I highly recommend both Matt Baum and Spitzer Toyota if you're in the market for a car, truck, or SUV in the Western PA area.
The technician repaired all of the problems that were listed and recommended a repair or replacement with some other issues. Deana Hicks checked with me after the completion of the work to make sure all was satisfactory.
Always an overall great experience! Would highly recommend to family and friends. Will definitely be back in the future!!
Charles Carter at Spitzer Toyota in Monroeville always does a great job of getting my requested service scheduled and completed without any surprises or delay.
I had a great experience with the whole team at Spitzer, from Doug helping me online to find my truck to Tyler helping close the deal. Very knowledgeable and incredibly friendly
No pressure, easy, and quick.got me the car I wanted at the price i wanted. Everyone was fantastic and i couldnt be happier with my car buying experience
Deana Hicks is a true pro. She coordinates all other teammates to ensure high quality service is delivered. She is informed, polite and very professional.
My engine blew on my old vehicle, so I needed a second car. My head was spinning from the myriad of choices; make, model, new or used. I stopped at Spitzer Toyota to look at new RAV-4's, since we currently own a Sienna and have had great experience with their service department. Steve Skala quickly put me at ease with a calm demeaner and an understanding of my plight. The RAV-4 is a great choice, but they just didn't fit into my budget. Undeterred, Steve tried fitting me into a used RAV-4 without luck. I felt like I ...
Always polite and efficient and explain what was done snd what is needed, I always use this dealership
All of the personnel at Spitzer Toyota have been extremely professional, knowledgeable, and a pleasure to work with. Charles Carter and his coworker at the arrival service desk combined to make the service experience seamless in scope.
Excellent servuse best rates and terms purchased venza 2023 and previously camry hybird thanks rutel shah
It was a good experience starting with James Thomas. He met me and explained everything. Very polite and courteous. The appointment went very smoothly.
Got my 2011 Tundra inspected, oil changed and also had to get coolant replaced. James Thomas was clear in letting me know what needed to be done. All went relatively smoothly.
It was fine i had a quick 5000 mile check up it was ok they w were e on time
Deanna Hicks alerted me to additional issues that needed attention. Excellent service! I'm always going to have my vehicle serviced at Spitzer Toyota, Monroeville!
Service was extremely quick. Deanna Hicks was very nice and helpful and efficient to me
James Thomas is very efficient and professional with all interactions. Jerry Rohland has always taken great care of the multiple cars I’ve purchased at Spitzer.
The person(david) was very helpfull to me during my visit and kept me informed on what was going on with my car.
A very pleasant/attentive experience from my first phone call with Robert Thomasson until I drove the car from the dealership. They kept me updated on the status of the car and handled my out-of-state transaction seamlessly. I highly recommend this dealership.
James Thomas provided excellent coordination of service. Work was done well and in a timely manner
James Thomas was just wonderful to work with!!! He had me in and out in less than an hour.
Deana Hicks does a fabulous job and goes above and beyond each time my Toyota FJ Cruiser is serviced.
Spitzer Toyota was a great find for us when looking for a family car. Rutul was helpful in giving us a good deal.
Service was promptly completed. Staff was congenial and clearly stated what was done during the car inspection.
Deana Hicks was very helpful at Spitzer Toyota in addressing my needs and answering my questions when I had them. Though this was a regular oil change visit, I was not approached with unnecessary repairs, but only addressed what was needed. Deana's service was excellent and I would recommend her to anyone with any issue. Thank you, Deana.
James Thomas makes having your vehicle worked on at Spitzers a very good experience! Nobody likes vehicle maintenance, but it definitely helps having someone like him helping you much better!
The staff was friendly and made polite. They did NOT pressure me and made the purchase simple.
Excellent service as always. The Staff treats you with utmost respect. Thanks Deana, James and Charles
My experience with Spitzer Auto was good, except my car was tied up for about 3 weeks to get the problems corrected. The staff was professional and eventually did what needed to be done. The most contact I had was with Elvis (David Bole). He took a lot of time to understand the issues I was having with the car and to explain the possible causes. He seemed very knowledgeable and was polite, patient and businesslike. Elvis is a great asset to your service team.
Service is excellent. My representative Mr. Charles Carter, takes the time that is necessary to fully understand what I want and then suggests additional things I need. It’s a pleasure doing business with Me. Carter
Deana Hicks is always so friendly and efficient. We talk about everything. The rest of the staff is also very warm. It feels like old friends! I completely trust Spitzer Toyota and would recommend them to family and friends.
My vehicle was scheduled and the service was completed in a timely manner as always.
At Spitzer Toyota it was easy to make my appointment and very happy that they sent several reminders. The check in was easy, the technician came for my keys and asked if there was any other information he needed to know. The waiting are is extremely clean and comfortable. Everyone was easy to speak to and very thorough with information regarding my inspection and car maintenance.
James Thomas coordinated my service visit very efficiently with great customer service. His communication was excellent
I always take my RAV4 to Spitzer for service because of the customer service. Charles Carter took care of my RAV4 on my last visit in which I had to have a part ordered for a repair. He ordered the part and scheduled an appointment for the next day to have the part installed. He is always very pleasant.
The rating isn’t for the dealership. It’s for Mr. Thomas. He was very kind, thoughtful, communicated well, and made sure I had what I needed. For as many times as I’ve needed to visit the dealership, there has been a lack of kindness for sure.
Have been a customer at Spitzer for over 40 years, Charles Carter is the latest example why their customer service has maintained such high standards over the years.
James Thomas is always personable and helpful. A real pleasure to work with. He is very good to explain the service work recommended for your vehicle.
This is the first car I purchased from Spitzer. We had issues with the title but they took care of me. Josh Prittle is a very experienced and personable sales representative, also a very nice person to work with.
This is the 2nd car I have purchased from Spitzer, and I came back not only because of the brand, but because of the treatment I received at the dealership. In this case, Rutul Shah was thoroughly professional, friendly, and attentive to the issues. I will be back, will deal with Rutul Shah, and will recommend him, Spitzer, and the Toyota brand to anyone who needs a car and asks me what I think.
James Thomas is a very personable service coordinator. He makes sure I’m aware of any issues or concerns. He is prompt in getting me in and out on time. He always explains in fine detail about my service visit. I would recommend James and Spitzer to anyone considering a new car purchase, or needing service work completed.
Had my RAV4 in for service this week and had a great experience thanks to the extra attention given by my service rep, James Thomas.
Always great service. Service team is friendly and attentive. Service team gets it right the first time. I have a Lexus 460GX but feel very comfortable having it serviced at Spitzer Toyota.
Trust them in taking care of my vehicle. I always have to wait since I have no other ride and they work in a timely manner. The staff and service technicians are professional and courteous. I have had experience at other dealerships and this one is at the top of my list for service.
Deana Hicks checked me in immediately. I told her a few items that I needed checked besides my yearly car inspection. She typed them into the computer so they would be examined. She quickly arranged for the shuttle to take me home. When I picked up my car, she clearly explained what was done. I was very satisfied!
I have been there for my service and check engine Mr James Thomas was very cooperative and professional at his job to assist and help me for every thing
Charles Carter was very helpful. He explained thoroughly what service my car needed. He was polite and friendly.
This is the third car I’ve bought from Spitzer. I return because of a preference for Toyotas, location, and primarily because of an excellent service dept. Plus, Rutul Shah was terrific. Give him a big raise.
Great service department. Service rep. A call is made before repairs are started. There are no surprise bills.
Matthew Artis did a great job in fulfilling my request in a friendly & prompt manner.
James was so friendly, Knowledgeable and personable. Liked the coffee/drink bar etc Place was extremely clean.
James Thomas was a pleasure to work with and very helpful answering all my questions.
In. And. Out. That’s how I like my visits to go. I don’t need the run around and car talk. They told me what they needed to do and they did it.
In the past twenty five years or so that I have been a customer of your establishment, my service and maintenance needs have always been handled very professionally. I especially like dealing with Jennine Bonifati and Deana Hicks, who are always quite thorough as they explain what needs to be done. This, combined with their courtesy and warm personalities make my visits a pleasant experience. Keep up the good work!
Dave Bole and was friendly as well as professional handingl ser vice on my Camry .Even though it was routine he insured that it was done expeditiously.
James Thomas is wonderful person. He and his staff are always very courteous and professional.
James Thomas service manager always takes great care of me ..he always tries his best to get me in and out of the garage as fast as possible
Im proud to be a member of the Spritzer Toyota family. I have been coming to Spritzer for over 10 years and am very satisfied at the prompt service and professionalism that I receive at this location. James has been a very honest, personable, and knowledgable serviceman. I highly recommend him to anyone in need of automobile service.
I had my first service completed and it was a very pleasant experience. James Thomas greeted me when I drove up and took care of all my needs. I sat comfortably in the nice clean waiting area and before I knew it James came in to inform me the work was complete and there were no foreseeable issues
From sales with Rudy Shah and service with James Thomas I only can say amazing
Friendly customer service James Thomas was very knowledgeable and explained things in terms we could understand
Very friendly, helpful, caring, knowledgeable and great attitude from staff. Thank you, everyone. I really appreciate all.
service was professional courteously informative. There was no pressure to sell me something I didn't want. James thomas was great
I had my Lexus services at Spitzer Toyota earlier this week. The team at Spitzer did a very good job in service and, maintances of my vehicle. As soon as I drove it away from Spitzer I could tell that it drove and sounded better. I would highly recommend Charles Carter at Spitzer to repair and maintain your vehicle.
James Thomas the service advisor was great. He took care of the maintainers issues on my vehicle with respect and was very courteous.
I recently had an oil change at the dealership. I only called on Tuesday and got an appointment for Thursday!
Always pleasant greeting. Service runs on time. Extra mile taken where this time they emptied the bed of my truck to wash at the end of the work and then put the items back. I had offered to do it, but they took the initiative.
Always prompt and fair. Workmanship is good and work is done timely. Highly recommend using Spitzer
The employees at Spitzer were professional and cordial I must also thank Carrie who walked us through the process in a seamless manner, the experience was great.
My experience with Spitzer Toyota Monroeville was very pleasing. Rutul Shah (SALESMAN) was very helpful, not pushy and friendly. The complete process of my new vehicle purchase was a breeze. I highly recommend Spitzer Toyota Monroeville and truly the best salesman that I have personally dealt with (Rutul Shah).
My appointment was for 10:00 am, I arrived slightly before and Spitzer service had everything ready and setup for my service. I was in and out within an hour, couldn't ask for anything more! Thank you Matthew Artis.
As usual, the service at Spitzer was very professional and performed in a timely manner. Charles Carter was very courteous and explained in detail all that needed to be done. I was able to work comfortably in their waiting room while my car was being serviced. Great experience!
This is my third car that I have gotten from spizter and will keep on going there. Customer service is great and they have knowledgeable team that will let you know everything you need.
Charles Carter Awesome greeting with a smile explained what needed to be done just the best
David Bole was my service adviser He was courteous knowledgeable and was very helpful Service was done promptly and I was content with the service
Deanna and her staff in the service department are awesome! Very professional, friendly and knowledgeable of the services with my RAV4. Will get you in and out as quickly as possible!
Long time customer over 45 years, always felt people employed were straight shooters and honest.
Great service and awesome service personnel- Charles Carter is the best- highly recommend requesting him!
Recently had my car inspected at Spitzer Toyota. As always the experience was a great one. Deanna Hicks was wonderful, helping the process go smoothly and efficiently. Pleased with my visit to Spitzer.
Charles Carter was my service advisor and he was very thorough and his service was great. He kept me informed on my vehicle and the services performed
I really appreciate the service and care given for my car at Spitzer Toyota. Every representative is friendly and caring. James Thomas helped me this time and he was so nice.
Service was excellent, appointment was right on time and turn around was great. Mr James Thomas was very knowledgeable!
I appreciate the time David Bole took to let me know the service the dealership gave my Venza. I am also very satisfied with the car. David was very friendly and informed. I would give him a 5 star rating. Thanks very much!
I’ve had James Thomas as my service advisor the past two visits and I appreciate his communication and assistance with keeping my RAV4 safe and up to date. James is polite has professional. He is a tremendous asset to Spitzer Toyota.
I would like to thank Rutul Shah for making the purchase of my car so easy. He listened to me and made every effort to find the car that would suit my needs. Thank you to all the staff that I dealt with which included Taylor, Robert, Rutul and Jerry.
James Thomas went above and beyond in replacing the worn tires that I purchased at Spitzer Toyota. The deal he got me for the replacement tires was nothing short of amazing, James really looks out for his customers!
This dealership is the best! Tyler Seddon took the time to answer our questions and worked with us to get the best deal within our price range.
I had a great experience when purchasing my car . Rutul shah was excellent salesman. He listened to my needs and wants for the vehicle that I desired and I couldn't be happier with what I ended up with it's exactly what I wanted.
It was a good experience over the years and Most recently especially by David Bole.
Our car required a minor repair and my contact person, Deanna Hicks, in the Service department checked my car to assure me the problem was resolved. This kindness was appreciated since my husband was in the hospital and this was one less thing to be concerned about when picking up the car.
Prompt service; Deana Hicks was very pleasant & personable in helping me get checked in & answered my questions.
Carrie Martz was my salesperson and she was fun, informative and attentive. The dealership was comfortable & the coffee was appreciated and delicious.
Idan Danan, my salesperson, was very helpful. He answered any and all questions in a courteous and expedient manner.
State inspection with oil and filter change. Always go to Spitzer for fast and friendly service.
This is a great dealership and Rutul Shah held our hand thru whole thing, his supervisor Jason was awesome!