Customer Testimonials
Anytime I have service at Spitzer I always seek out Deanna Hicks. She is always courteous and mindful of my needs.
My go to service guy is James Thomas. He always takes great care of us and our two Toyotas. Explains everything clearly And goes the extra mile.
First interaction with this location. I knew what I was after coming in, but the group made the process seamless. Colin Flaherty was the salesman with whom I had the most interaction and he was excellent .
I appreciate the employee efficiency & kindness at every visit. Staff is friendly & helpful. All issues are addressed & my car is ready when I arrive.
I just purchased 2025 Tacoma off road hybrid from Spitzer. Excellent facility and staff. Our salesman Tyler Seddon was very professional and accommodating. No pressure sales and quick responses to our calls and text. Great job team Thx Jim & Marian Bindas
Salesman was Ryan Klobucher. I had signed along with my son on my son’s new lease for a 2025 Camry on 5/21. I called Ryan on 5/22 BEFORE the registration was submitted to the state as I wanted assurance that the registration, mail, bills etc would go to my son at his address and not mine. Ryan said he’d call me back the next day. He did not. I called on Tuesday 5/27 and was told that everything us in my name with my address and no way to update? Why no callback? Not sure what happened here??
Thank you James Thomas for the excellent service on our Rave4. We especially appreciated your thorough explanations and the video showing us each step of your service.
Charles Cater in the service department goes above and beyond to help me anytime I pull into the service department
Staff was courteous, friendly, professional, and clean. I was able to schedule an appointment quickly.
Rob was excellent with the knowledge about my truck and accessories. All personnel were excellent. My only complaint is with the service of cleaning the truck before I purchased it. The engine was covered with muddy water and Rob had to tell the guy 3 times to get it clean. Also, the truck had dust and crumbs on the dash and in the holders.
Excellent service from sale to service. Very fast service and staff were all so pleasant.
It was easy to get an appointment. The work was completed quickly and as always, everyone is friendly and helpful.
James Thomas is a quality Service Manager that listens to my concerns/requests and when I pick up my vehicle everything is 100% complete. No worries on my part.
Deana hicks is the best at what she does highly recommend her as rep for service
Level of service good. If waiting for car, can’t book appointment on line. Expensive
James Thomas and Spitzer Toyota did a nice job On completing my annual state inspection for my Corolla. James even sent a little video of the inspection taking place.
Always nice people and good service. Very recommend. I gave been either them over 5 years and will continue.
Spitzer took care of my Camry, now I own a RAV4 and will be taking it to them for services.
Charles Carter did a nice job, he even called the next day to explain why we thought there was a missed service (there wasn’t).. thanks!
James Thomas and Charles Carter are both excellent service representatives for Spitzer Toyota in Monroeville, Pennsylvania. Also, my inspection appointment and my second appointment for an oil change, tire rotation and an engine light check went great. Charles Carter and James Thomas answered all of my questions and I didn’t have to wait too long for the services’ to be completed. I was a very satisfied customer after both of my service appointments’ for my car.
Deana Hicks is always pleasant and very helpful. She takes times to explain what needs to be done to ensure my vehicle stays in good condition. She is a big part of why I come to Spitzer Toyota for service.
James Thomas was polite,helpful and informed me of the way service works. This was my first 6mo check up. Loved the service glad I bought Toyota.
The customer service representative, James Thomas, is very skillful at communicating with customers and putting them at ease.
Had vehicle serviced, with assistance of Deana Hicks. Deana was very helpful in getting proper service for mileage on vehicle and very professional in dealing with me.
My wife found a Sienna that she was interested in, we had been to several other Toyota dealers however haven’t found “The One” until now. However, we were unable to get anyone to work with us, we have 3 trade offers of a certain amount and Spitzer could not get close to our previous trade offers. They cited multiple false claims of issues with our current vehicle to my wife as a reason however when I later tried to have a conversation with them about this, they, meaning the sales managers, wouldn’t even come over to speak with me. ... Read More DealerRater - Mar 31, 2025
My sales rep was Joshua Prittie. The dealership was Spitzer Toyota. I was very happy with my buying experience.
Last week, James Thomas did a great job of checking in my car to get the annual inspection stickers. Some maintenance services were overdue and James did a great job of explaining what each one was, including photos/video of the underside of my car. He was both friendly and professional. When he showed me the actual air filter which they recommended be changed (which was filthy, being the original from 8 years ago), I commented that for sure I wanted that changed, because I was concerned about my lung health. James was very upfront to explain that this was the ... Read More DealerRater - Mar 19, 2025
Took 2022 Rav hybrid in for 30k mile service last weekand discussed fraying drivers seat. James Thomas immediately ordered the covers. Took it back this week to have them installed. Very happy with installation and timing.
Friendly staff. Short wait time and james thomas went above and behind. Super nice guy.
Fast, efficient,professional service addressing every service need my Toyota required. Every person I met that day at the dealership was wonderful!!!
Great experience with Adeem and the closing staff of Spitzer for the purchase of our vehicle. No pressure, answered all our questions and was very pleased.
The dealership was very easy to work with, and I was in and out pretty quick
James Thomas has been a pleasure to work with. He is always there with a smile and looks for opportunities to help in any way he can. He always goes the extra step.
They got me scheduled right away, Charles Carter was great. Everyone I came into contact with was very nice.
Deana Hicks made my experience a 5 star review. She was kind, compassionate and knowledgeable. She went above and beyond to help me navigate the registration process. I would recommend Spitzer Toyota to friends and family.
The service team especially James Thomas are extremely helpful, pleasant, and knowledgeable. Mr Thomas always greets me by name, that is very rare in this day and age.
From scheduling my maintenance appointment, to date of service, everyone was friendly, professional, and very thorough.
Pleasant experience at Spitzer Toyota. My sales person, Adeel was very friendly and made the buying process easy. Love the new Tundra!
Lou Douglas was the best salesman of all time! Thank you to the whole team.
James Thomas is just incredibly awesome! He and his staff are always so pleasant and professional!
Joah in the used car section of Spitzer Toyota of Monroeville did a great job helping us get the right car for our needs.
Employees are always very helpful. I’ve bought and leased many cars at this dealership and never had a problem.
Deana Hicks has been my service rep for about 7 years. ALWAYS a smile, pleasant, courteous, friendly, and MOST IMPORTANT keeps me up to date on required maintenance. Always advises me of cost and when vehicle is ready. OUTSTANDING
Charles Carter was excellent and was very patient and answered all my questions in depth and without getting upset. I highly recommend him as a service representative and hope he does my service the next time also.
The service department was on time with my scheduled appointment and all my questions were answered. I was very pleased with the outcome.
Dear Mr. Drakulic,
On principle we never take our cars to dealers for service. They are overpriced and try to upsell. However, we had such a very positive experience with purchasing our 2018 Prius Prime from Josh Prittie in April of 2024, that when we lost one of our key fobs, we decided to try your service/parts department to replace it. (We have owned Priuses since 2008 and have lost one key. We bought a replacement online and had a locksmith reprogram. It took several visits to get it right so thought this time we would try a dealer even though we ... Read More DealerRater - Dec 15, 2024
Brought my mom here to look at a used car. Alec Stock was a huge help. Found her a Subaru forester that she was comfortable with. Very easy to work with and gave us a very fair price! Thank you!!
James Thomas serviced my 2006 Prius. There was a lot of work to be done, it was done in two days, and as far as I can tell three days later it was done well.
This my second Rav 4 I have purchased from Spitzer in the last 8 years and the service has always been outstanding and Deana Hicks was professional, and very knowledgeable and helpful in servicing my Rav 4.
They have kept my car in top shape for 15 years. They explain everything well to me and perform the services I request very well.
They were prompt and very nice. They told me how long and got me done.
Can’t say enough about this group. I was looking for a certain non-Toyota car and was frustrated with quality of interactions from sales folks. My wife loves Spitzer (particularly james in service who is a customer service legend) for how she has been treated in sales and service. She finally had enough and forced me to go to Spitzer.
Wow! What a difference. Our sales associate Adeel was incredible! He was patient, listened to what I wanted and we had a conversation about cars that would fit that weren’t even on his lot. In the end he found ... Read More DealerRater - Nov 15, 2024
Deana was wonderful. However there was a problem with one of the people I spoke with on the phone. It wasn't Deana's fault. She is the best!!!
Very efficient. Done in a timely manner. Clean car when returned. Deanna Hicks does an excellent job at the front desk. Telling you the cost beforehand .
I always receive excellent service at Spitzers. Deana is awesome. Thank you Spitzers for taking such great care of me. The young lady that made my appointment was so pleasant.
The BEST Toyota Dealership in the US, selling the best cars sold in the US - Toyota. I have purchased (new) 4 FJ Cruisers, 1 Avalon, 4 Tundras, 1 Prius V, 1 RAV4 and a Corolla Hybrid from 12 other Toyota Dealers from Chicago to Sarasota, and parts in between, before I purchased my 2024 4Runner Limited from this OUTSTANDING Dealership. Spitzer is the ONLY dealer I will consider returning to for future Toyota purchases. As an out-of-state purchaser most of my purchase transactions have been handled by email/phone calls until date of pickup. Nevertheless, I've had some long sitting spells in many of the ... Read More DealerRater - Oct 24, 2024
Excellent sales and maintenance service provided by Spitzer's professionals. The recent sales and trade in process was fast and convenient. Josh Prittie worked to get an attractive buying opportunity.
As usual, I had a wonderful experience having my car serviced at Spitzer Toyota. Deana Hicks took care of everything. She is very professional an attentive to the customer's needs.
I always receive excellent service at Spitzer Toyota and everyone is very customer service oriented.
Deana Hicks is the main reason I stay with Spitzer Toyota Service Department. She has always been so knowledgeable and helpful and most importantly polite. I will only get my vehicle serviced when I know she will be there. The sales folks are great as well but Deana is Amazing!!!!!
Service advisor Charles Carter does an excellent job and is knowledgeable, caring and professional. Keep up the good work.
I get my car serviced at Spitzer Monroeville all the time. Charles Carter takes very good care of me all the time.
My service advisor, Deana Hicks was great at communicating all the problems that where found with my 2017 Tacoma!
Polite knowledgeable and professional. Great test drive, made an acceptable deal, and were very satisfied with the whole experience
The service department is superb. They are always attentive and informative. They are also knowledgeable and caring of the customers needs.
I had to take my Highlander in because the back gate would not open. Had to replace both left and right hydraulic arms to the tune of $1600 (which I was not happy with AT ALL) because we did purchase an extended warranty. However, Deana Hicks made my suffering a little easier. She was so friendly, pleasant, and sympathetic to my problem. She really made my day! And, she is a very bi part of the reason that I’ll be returning to Spitzer to purchase a new vehicle. She is certainly an asset to your organization!
Deanna Hicks kept me informed about the service to my car. She is such a pleasant person!
I’ve been dealing with Spitzer Toyota for many years now and have always found the dealership and Service Department to be very professional and helpful. During my most recent trip I dealt directly with Ms. Deana Hicks who handled my service needs I highly recommend this dealership and Ms. Hicks.
Great customer service provided. My complain and concerns was well handle and professionally resolved quickly.
Deana Hicks was very kind and considerate. She was a pleasure to talk to and very friendly, helpful
Arpit Shah did an excellent job in explaining all the details of my car and made it a quick and easy and painless experience. he helped me get a competitive price. I will recommend him to anyone.
James Thomas displayed prompt and courteous service. He was a pleasure to to work with and very knowledgeable.
Charles Carter got me in and out in one hour for regular maintenance even though I arrived 30 minutes early. He listened to what I had to say and accomplished exactly what I requested in a prompt, efficient way. Thanks, Charles!
Charles Carter went above and beyond to find the problem that turned out to be rather unique and elusive. He was patient and committed to getting to the root cause of the issue. Kudos to Charles!
Service was done in a reasonable timeframe, Charles Carter explained the work needed and the cost. Always happy with service at Spitzer.
Smooth and helpful experience for someone that is new to the car buying process from a dealer.
Charles Carter was quick to get the work completed on my vehicle and I was on my home in under 2 hours!
Spitzer Toyota and our service rep Charles Carter provided great service and in the timeline they promised.
I was greeted on the parking lot as soon as I got out of my car and offered assistance. As usual, Deana Hicks greeted me and took care of my problem in a very timely manner. She is a great asset to your business. Her customer service goes beyond the call of duty.
I was greeted as soon as i entered the service department by James Thomas. I was kept up to date on my vehicle in a timely manner. Thanks again James for your professionalism.
I was welcomed when I entered the garage byJames Thomas. He was cordial, and explained to me the process.
Waited for the service and the wait was short. Service staff were professional and very thorough
Made the process of purchasing a car convenient and easy. Test drive was really helpful and explanatory.
great service very well versed on make model of the car and its were abouts as well
Everytime I come in to get my trucked worked on Mr Charles Carter takes good care of me in good timing.
Courteous and thorough. Deanna Hicks was pleasant and knowledgeable. Took great care of the customer
Charles Carter was very professional and courteous. We were very happy with our experience and the repair to our vehicle
Deana Hicks continues to provide me with superior customer service. Always pleasant and helpful THANKS
Great working with Deana Hicks at Spitzer Toyota . Great service! I’m a long time customer
Made deal on Friday. Dealer requested Monday 1 p.m.for pickup so they could detail truck. They called Monday at 1045 a.m. wanting to delay until Tuesday. My wife took vacation day to drive me 2 hours one way to get truck so I declined. On arrival, truck exterior was washed and front interior swept. Supercab floor swept. Front Seat covers and floor mats placed in truck bed. No 2nd key to truck. No key for truck cap. No key code for keyless entry. I almost declined deal. Got truck home. Took 6.5 hours to clean interior. Had to remove supercab seats ... Read More DealerRater - Mar 22, 2024
I look forward to sering James every time I come in for Service. I have been a customer of Spitzers in Monroeville for 20+ years. I gave always been satisfied. I know Robert is the manager and he walkways greets with a smile And welcomes me!
Professional, Transparent and Responsive. Andy was very professional, responsive and connected me with Jamie who was great
Excellent dealership, I have been doing business with these guys for years. Customer service is always great. I would recommend them to anyone who wants to get a car,
Purchased Certified Rav4 from Tyler at Spitzer Toyota. Best car buying experience I have had in my life. All people involved were very friendly and very helpful. Finally a dealership with some heart.
I purchased a new vehicle from Tyler Seddon at Spitzer Toyota. He was very helpful throughout the experience, knowledgeable and professional with no pressure.
Rutal Shah was very easy to work with. No high pressure, and made my purchase very easy! Kyle Hembree in finance was always very great to work with! I am very pleased with the whole experience.
I'm always impressed with the efficient and exceptional service I receive at Spitzer Toyota Monroeville. The staff is friendly, courteous and professional. Elvis was particularly great in getting me started. I came in for my annual stickers and all went well.
Total experience was Exceptional. Beyond call of duty from Charles Carter and James Thomas in Service Department; Assistants at Sales & Service Desk, to Auto Sales. All staff was courteous, knowledgeable in their areas, and efficient. I tell friends and acquaintenances the team is credible and trustworthy. Thank you.
I only used the service aspect of the dealership but it was set up efficiently and staffed by friendly employees. It was clean inside with different places for customers to wait and the coffee bar and restroom were clean. The service advisor was not pushy about the services that were recommended for my vehicle since I didn’t have time to get them done.
The service department is second to none. James Thomas is the best Service Manager I’ve ever worked with at any dealership. He explains everything, keeps you updated, and I was very impressed when I received a video from him of the various things they were doing to my vehicle.